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Store Policies

Terms & Conditions


TERMS AND CONDITIONS OF SALE



THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS

These terms and conditions apply to the use of Duplicator4all products. By using our site and our products you agree to use our services only in accordance with these terms and conditions. If you do not agree with these Terms and Conditions, you may not use our services.

This Sale Agreement is a legal contract between the Customer and Duplicators4all.com. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.

In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.



PRICING AND PAYMENTS OPTIONS

All pricing subject to change. For all prices, products and offers, Duplicators4all.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements and other extenuating circumstances. Duplicators4all.com uses its best efforts to put accurate and up-to-date information on the Site, but Duplicators4all.com makes no warranties or representations as to the Site's accuracy. Duplicators4all.com assumes no liability or responsibility for any errors or omissions in the content on the Site.

Accept Visa, Master Card, Visa Electron, Maestro, Solo and JCB

Accept Money Order and Wire Transfer, but shipping will be made after the payments have been cleared

Accept PayPal verified and confirmed address

For all other payment methods, please contact us at sales@duplicators4all.com


ORDERS

Orders are not binding upon Duplicators4all.com until accepted and confirmed by Duplicators4all.com . Once an order has been placed and accepted by Duplicators4all.com, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only on the following conditions:
- Penalty of GBP 15.00 or 4% of the total invoice amount, whichever greater
- Duplicators4all.com cancels due to its inability to ship the goods.


TAXES

The Customer is responsible for sales and all other taxes associated with the order.


SHIPPING POLICY

All orders require at least 24 ~ 48 hours of processing time.

All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information.

All shipments are insured and guaranteed against loss, theft, and damage. Duplicators4all.com will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by:

Acts of God, Riots, Natural Disaster, Fires, Strikes, Governmental action, or any other cause beyond Duplicators4all.com.

Address corrections made while in transit will be an additional expense to the credit card holder as we incur charges from the shipping carrier for the service.

Refused or undeliverable shipments will be subject to a 15% or GBP 25.00, whichever greater, restocking fee, in addition to the applicable shipping expenses, insurance fees, and any losses incurred by Duplicators4all.com.

Extra shipping charges may be applied to orders that are considered oversize products.

For the Customer's protection, we ship only to the verified billing address of the Customer's credit card


RETURN POLICY

No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14days from issued date and 100% complete with ALL original box(es) and packaging materials, have original UPC codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer..

We offer our Retail Customer's (note 1) 14 business days money-back guarantee on all our products. If you are not satisfied with your item because a fault, you can return it for a full refund. (Note 1: The term retail customer is defined as a customer acting as an individual and not buying as a company / business or on behalf of a company / business.) Business customers with mis-purchased products can benefit from our 7 day return for refund policy. After 7 days business customers will be issued a credit note when returning a product mis-purchased. Products deemed to be faulty will be repaired or replaced.
When returning non faulty goods a re-stocking fee of 20% will be levied to cover the cost of repackaging, replacing missing items and preparing the goods for resale. In cases where products have been supplied with consumables (such as printer inks and recordable media), all used consumables will be charged for at the standard list price. In addition it should be noted that if you order by Credit Card and return your item, your refund will be less 3.5% of the total transaction fee. This is to cover the Credit Card charge that Visa and MasterCard charges us. If you wish to return a product, please e-mail us with the following details and wait for a reply before shipping your back product to us. Some restrictions may apply but we will notify you.

Click here to inform us of a problem with your purchase

1. No returns will be accepted unless complete information is provided including:

  • Order Number and Payment Method
  • Full Name
  • Full Address
  • Valid Email Address
  • Phone Number (including the area code)
  • Quantity and Name of returning Product(s)
  • Reasons for returning the Product(s)
    Please make sure to go over your information carefully before submitting your return to us.
    Make sure you receive e-mail confirmation from us before sending back the product. Goods returned without an authorized RMA number will not be refunded. All requests for return authorization must be made within the first year of the warranty period. Product(s) authorized for return must be returned with all original packaging, manuals and accessories in good condition. All returns must be received within 10 days of receiving e-mail confirmation from Duplicators4all.com. Late or incomplete returns may be subject to refusal. The 10 day period will NOT be extended or reassigned. Please note that original shipping charges are not refundable under any circumstances. Duplicators4all.com is not responsible for ANY shipping cost incurred while returning or exchanging products, either; under the terms of the manufacturers warranty or for other return reasons.

The Customer pays shipping for all returns to Duplicators4all.com. Duplicators4all.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since Duplicators4all.com will not be responsible for any damages to the returning shipments.

If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for Duplicators4all.com to file a claim. Keep the merchandise, the original box and original packing, and notify Duplicators4all.com immediately to arrange for a carrier inspection. If you do not notify Duplicators4all.com of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Expected turn-around-time for all exchanges is 30 days. Although Duplicators4all.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.

For replacements, Duplicators4all.com ships back to the Customer via UPS in the EU countries. For Non-EU countries, customer pays for shipping both ways.

All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.

RMA number must be visible on all return shipments or may be refused and returned back to you. A copy of the invoice must be included in returning package..

Physical damage will void all warranty

Under no condition will Duplicators4all.com cross-ship any item.

Duplicators4all.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event Duplicators4all.com is in unable situation to supply with the same products.


TECHNICAL SUPPORT POLICY

Duplicators4all.com's Tech Support Department will do its best to answer all pre-sales and post-sales questions.

Due to the variety of products, brands, manufacturers, technical specifications and standards, we do not guarantee the support and advice provided by our staffs will work in all cases. Duplicators4all.com recommends you to find assistance from the manufacturer's technical support.


TITLE

Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser. Loss and damage that occurs during shipping by a carrier selected by Duplicators4all.com is Duplicators4all.com's responsibility. Loss or damage that occurs during shipping by a carrier selected by customer is customer's responsibility.


GENERAL LEGAL DISCLAIMER

Duplicators4all.com hereby expressly disclaims all warranties expressed, or implied, including, but not limited to, any warranty of merchantability or fitness for a particular purpose. This disclaimer by Duplicators4all.com in no way affects the terms of the manufacturer's warranty, if any.

LIMITATION OF LIABILITY

Product is guaranteed to manufacturer's specifications only. Pictures of products and specifications posted on our web site are general representation of products. Duplicators4all.com will not be responsible for making slight changes in appearance of a product by the manufacturer on its discretion. And will not accept returns based on such claims.

Duplicators4all.com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Duplicators4all.com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, Duplicators4all.com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this Agreement.

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